Privacy Policy

The Acai Parlour Ltd ("we," "us," or "our") is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") and use our online forms. By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our Site or fill out a form, we may collect the following information:

• Personal Information: Name, email address, phone number, and any other details you provide.

• Order or Inquiry Details: If you fill out a form related to inquiries, bookings, or feedback.

• Technical Data: IP address, browser type, device information, and usage patterns collected through cookies and similar tracking technologies.

• Marketing Preferences: If you opt in to receive marketing communications.

2. Legal Basis for Processing Personal Data

Under UK GDPR, we rely on the following legal bases for processing personal data:

• Contractual necessity – When processing is required to provide a service or fulfill a request.

• Legitimate interest – To improve our Site, provide security, and enhance user experience.

• Consent – For marketing communications and certain cookies.

• Legal obligation – When required by law or regulatory bodies.

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and messages.

• Improve our website, products, and services.

• Send promotional emails (if you opt-in).

• Comply with legal obligations.

• Prevent fraud and maintain security.

4. How We Share Your Information

We do not sell your personal data. However, we may share it with:

• Service providers who assist with website hosting, email management, and analytics.

• Legal authorities if required by law or to protect our rights.

• Business partners, in cases where collaboration is necessary for service fulfillment.

5. Cookies and Tracking Technologies

Our Site uses cookies to enhance your browsing experience. These include:

• Essential cookies: Necessary for website functionality.

• Performance cookies: Used to collect analytical data.

• Marketing cookies: Used for personalized advertising.

You can control cookie settings through your browser and opt-out of non-essential cookies at any time.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

• Contact details: Retained for up to 2 years unless you request deletion.

• Marketing data: Retained until you opt-out.

• Technical data: Retained for analytics purposes for up to 1 year.

7. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data.

• Correct or delete your information.

• Withdraw consent for marketing communications.

• Object to or restrict processing.

• Request data portability.

• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise these rights, please contact us at contact@theacaiparlour.co.uk.

8. Security

We implement security measures to protect your information, including encryption and access controls. However, no online transmission is 100% secure. Please take precautions when sharing personal data.

9. International Data Transfers

If we transfer your data outside the UK, we ensure it is protected under appropriate safeguards, such as standard contractual clauses approved by the UK government.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal data.

11. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Significant changes will be communicated via email (if applicable).

12. Contact Us

For questions regarding this Privacy Policy, contact us at: The Acai Parlour Ltd Email: info@theacaiparlour.co.uk Address: 7 The Broadway, Wembley, England, HA9 8JT Company Number: 15188271

Thank you for visiting our site!